Continuing To Serve The Food Service Industry
Frequently Asked Questions
Below are several of the most common frequently asked questions received by Foodsafe. If your question is not listed, please feel free to contact us toll free by calling (877) 723-3660 or e-mail us.
How do I turn off my computer's pop-up blocker for the Recertification Program?
Pop-ups are used for our Recertification On-Line Interactive Course. For the site to work correctly, the pop-
up blockers must be temporarily turned off. Your computer should prompt you when entering the Interactive Course. If you are still having difficulties, click HERE for information on how to disabling your pop-up blocker.
Replacement of an Examination Certificate must be requested directly to the examination company by the course participant. Please contact the examination company directly: Replacement of Recertification Certificates are $10.00. To request a replacement of a Recertification Certificate, please send a written request to Foodsafe with the following:
- Fee of $10.00 (payable to Foodsafe).
- Date and location of the course you attended. If Recertification was completed On-line or through our Recertification Correspondence Course, please indicate this information on your written request.
- Proper spelling of your name.
- Self-addressed, stamped envelope.
- Please send your written request to:
Post Office Box 121
Glenwood, Minnesota 56334
How hard is the Examination?
The examinations are 80 to 90 multiple choice questions (the number of questions differs between Prometric & Serv-Safe Examinations). We find that participants who read the coursebook prior to class and pay attention during the class, do not have any problems passing the examination.
When taking the On-line Interactive Recertification Course, do I need to complete the course in one setting?
Our system is set-up so that when a participant starts the On-Line Interactive Course, you must complete the course all in one setting. As long as you leave your computer turned on and on the interactive site, you would be able to take short breaks (i.e.. bathroom breaks).
I took a Serv-Safe Class several years ago. Can I just apply for Certification in Minnesota?
If you took and passed a Serv-Safe class within the last three years, you can simply apply for Certification in Minnesota by clicking HERE. If it has been longer than three years, you must go through the entire process again. More information is available on this subject by going to the Minnesota Department of Health website. Click HERE.
My inspector told me that I need to become a Certified Food Manager - our menu is very basic - do I really need to become Certified?
Your Inspector is the person most familiar with your operation. If your inspector indicates that you need to become Certified, you need to make arrangements to become Certified. Most food establishments, with some exceptions listed below, are required to have a Certified Food Manager. Some of the establishments that do not have to employ a certified food manager are: Food establishments where food preparation activities are only one or more of these: -Heating or serving precooked hot dogs or sausages, popcorn, nachos, pretzels or frozen pizza. -Preparing or serving continental breakfast. -Preparing or serving beverages or ice. -Grinding coffee beans. -Packaging non-potentially hazardous foods. -Serving bulk foods. -Processing raw meat, poultry, fish or wild game intended for further cooking after sale. -Heating as the only preparation for a bakery product. -Providing prepackaged food in its original package. -Cleaning or sanitizing eating, drinking or cooking utensils. -Boarding establishments, bed and breakfast facilities, child care or adult day care facilities that serve 18 or fewer meals per mealtime. -Food carts, mobile food units, seasonal permanent or temporary food stands, special event food stands, retail food vehicles, portable structures, carts or vending machines. -An establishment that provides no more 1 meal/week and its main purpose is not food service. -A nursing home, hospital, or supervised living facility, if only patients and staff are served. More information is available on this subject by going to the Minnesota Department of Health website.
Are Foodsafe Courses approved?
- Yes ! All of our courses are approved by the Minnesota Department of Health and the Minnesota Department of Agriculture to meet the Minnesota Certified Food Manager Rule. All of our courses are also approved by the Wisconsin Department of Health for both Certification and Recertification.
Foodsafe recommends reading the course material prior to the classroom course. We always attempt to send a book and confirmation letter to the participant upon registration. If you register late (less than five days prior to the course), we will send you the coursebook and confirmation letter via e-mail. A hard copy book will be given to you at the time of the class.
Rescheduling. Foodsafe will reschedule a participant into a new course / location at no charge if we receive the request prior to the course. Please send an e-mail to firstname.lastname@example.org with your rescheduling request. Please specify the date you can no longer attend and the new date you wish to attend. Please always include your name, mailing information, and e-mail address in all e-mails to Foodsafe.
Foodsafe will cancel a course when dangerous driving conditions are predicted by the National Weather Service. Participants may reschedule into any course offered by Foodsafe at no additional charge.
Foodsafe makes all attempts to provide the advertised course on the pre-scheduled date. Due to unforeseen circumstances (low registrations at a specific site, meeting room venue changes, or instructor illness / emergency), Foodsafe may need to post-pone or cancel a pre-scheduled course. If the course is cancelled, Foodsafe will reschedule all participants to any of our other course locations or our On-line Certification / Recertification Courses. If these options are unacceptable to the participant, the collected registration fees will be listed as a credit with Foodsafe. Any credit with Foodsafe may be applied towards any future course location or on-line training. Foodsafe requests that all credits be used within the calendar year in which it was issued. Foodsafe shall extend a credit past a year if requested by the participant and/or establishment.
No Shows. Foodsafe must be notified prior to the course date if a participant will not be able to attend the course. If Foodsafe is not notified prior to the course, the participant must re-register and re-pay to attend a future course.
Establishments may substitute a person for one who can not attend a schedule course. Please e-mail Foodsafe with the name of the person who cannot attend and the name of the person that will attend the course. Please send an e-mail to email@example.com with your substitute request.